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A speaker on stage addressing the crowd.

Virtual Platform FAQ

How do I use the O3DECon platform?

It is easy to navigate around the platform, here are some tips to have a successful event:
The left-hand navigation controls your movement throughout the platform.

From the Lobby, you can view the Agenda and Event Info.

Workshops will show you all of Monday’s workshops. These will take place at the same scheduled times as the in-person event.

Main Stage will show you all of the Tuesday sessions, making it easy to bounce from session to session. You can see all sessions within the Lobby – Agenda.

Visit People to find other attendees at the event to connect with 1 on 1. You can send them a message or schedule a meeting with them.

At the top of the event, you will see a calendar icon and a bell. The calendar shows what meetings you have set with other attendees, and the bell shows notifications for any requests to connect, messages, video calls, etc.

You can also click on your name to edit your profile, add a picture, social networking links, and other pertinent information. In your profile, you can also turn off the capability to receive meeting requests and direct messages from other attendees.

How do I network with others during this event?

You can find a list of attendees and their profiles in the “People” tab. Here you can request to be connected (like a friend request), send them a direct message, request for a meeting, and have a video call during your meeting.

How do I set up a one-on-one meeting with another attendee?

Go to the “People” tab in the Navigation Menu, this is where you will see a list of attendees and their profiles. Here you can request to be connected or request a meeting.

How do I chat with others during a session?

You can use the Chat Area on the right-hand side of the screen.

When I join the session, I cannot hear anyone speaking, what do I do?

If you enter a session and see a live presentation but cannot hear the presenter speak, please make sure your speakers and volume are enabled. If this does not work please try clearing your browser’s cache and refreshing the page. If you continue to have issues, contact us in the Events Help Desk.

I am using Internet Explorer, but the platform doesn’t seem to be working. What can I do?

This virtual experience does not support Internet Explorer. Please try using a browser such as Safari, Chrome, or Firefox.

If you’re having a hard time logging in or joining the sessions, here are some tips to make it work:

  • Use the recommended browser (Chrome)
  • Make sure that your browser is up to date
  • Refresh your page
    • Windows: Ctrl + F5
    • Mac: Command(?) + Shift + R
  • Clear your browser’s cache:
    • Chrome: Settings > Privacy and security > Clear browsing data > Clear data
    • Safari: Command(?) + Alt + E
  • Access the page in an incognito window (Ctrl + Shift + N)
  • Restart your device
  • Try the other recommended browsers (Safari and Firefox)
  • Check your internet connection / speed (it should be at least 5mbs)
  • Enable the camera and microphone in your browser:
  • Enable pop-ups in your browser
  • Disable any firewalls or VPNs (e.g malware, AVG)

I do not see a logout button; how do I leave the event?

Click the Logout button in the left-hand Navigation Menu.